Customer Insights Analyst

Transport for Wales is recruiting a Customer Insights Analyst to join the Commercial & Customer Experience team.

The Customer Insights Analyst will work within colleagues across the Customer Experience team to develop and improve customer insights on our service proposition. Utilising a range of digital data, face to face interactions and other sources of information, the Customer Insights Analyst will create clear insights for use by the team (and the wider TfW teams) to inform decision making and performance analysis.

The Customer Insights Analyst will work closely with the TfW Rail Services team, collaborating to build high quality information sources, before translating insights into a clear picture for both companies. Reporting to the Head of Customer Experience, the Customer Insights Analyst will play a key role in scoping the methodology, processes and systems for customer insight. They will balance the use of quantitative and qualitative data to build insights and understand how to interrogate information to build a clear picture.

Alongside the digital data capture, the role will be actively involved in developing face to face engagement activities – working with colleagues to run group consultation and engagement work around our operations.

For more information and to apply, please download the job description below and follow the instructions.

Download: Customer Insights Analyst.pdf

Closing Date: 10:00am on 26 February 2019.

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